Last updated: 23 June 2025

1. Who we are

This Cookie Policy explains how Wyndham Row ("we", "us", "our") uses cookies and similar technologies when you visit https://wyndhamrow.co.uk/ (the "Website"). It should be read together with our Privacy Notice, which explains how we process personal data more broadly.

Our registered office is:
Wyndham Row Ltd, Upper Deck Admirals Quarters, Portsmouth Road, Thames Ditton, Surrey, United Kingdom, KT7 0XA

We are registered in England & Wales under company number 16478540. If you have any questions about this Policy or our use of cookies, please contact our Data Protection Officer at office@wyndhamrow.co.uk or write to us at the address above.

2. What are cookies?

Cookies are small text files that are downloaded to your device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to the owners of the site. The term “cookies” in this Policy also covers similar technologies such as pixels, local storage and SDKs.

3. Why do we use cookies?

We use cookies to:

  • make the Website function securely and as you would expect (e.g. remembering properties you shortlist);
  • understand how visitors use the Website so we can improve it;
  • personalise your experience, such as showing properties that match your recent searches; and
  • market our services to you, including through trusted partners.

Under the UK Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR, we must obtain your consent before placing any cookies on your device unless the cookie is strictly necessary for the Website to operate or to provide an online service you have requested. From 19 June 2025 the Data (Use and Access) Act 2025 clarified that low-risk analytics and appearance cookies that are essential for improving user experience may be deployed without consent, provided robust privacy safeguards are in place.¹ We still give you full control over all non-essential cookies via our cookie banner.

4. Types of cookies we use

  • Strictly Necessary: Enable core functionality such as page navigation, secure login and your property shortlist. Consent required: No. Retention: Session – 6 months
  • Functional / Appearance: Remember choices you make (e.g. preferred list or map view). Consent required: No*. Retention: 30 days–1 year
  • Performance & Analytics: Help us understand how people use the Website. Consent required: No*. Retention: 24 hours–13 months
  • Targeting / Marketing: Show relevant property adverts and measure campaign effectiveness. Consent required: Yes. Retention: 90 days–1 year
  • Third-Party Integrations: Enable interaction with third-party services like live-chat or video tours. Consent required: Yes. Retention: Session–2 years

* Under the Data (Use and Access) Act 2025, consent is not required for analytics or appearance cookies that do not track individuals across sites. We nevertheless respect any preferences you set via our banner or your browser settings.

Third-party cookies

Some cookies are placed by third parties acting on our behalf. We have reviewed these providers to ensure they meet robust privacy and security standards, but we do not control how they use your information. You can view their privacy notices by following the links in the cookie banner.

5. How to manage your cookie preferences

When you first visit the Website, a banner gives you the option to "Accept all", "Reject non-essential" or "Manage settings". You can update your preferences at any time by clicking the cookie icon at the bottom of every page.

In addition, most browsers let you:

  • delete all cookies;
  • block all cookies;
  • block third-party cookies;
  • clear cookies when you close the browser; and
  • open a “private” or “incognito” window.

Blocking some cookies may affect the functionality of the Website and the property searches you can perform.

6. Changes to this Policy

We may update this Policy to reflect changes to cookies we use or to applicable laws and guidance. Any changes will be posted on this page with an updated "Last updated" date. If the changes are material we will let you know via the Website or by other appropriate means.

7. Contact us

If you have any questions about our use of cookies, please email office@wyndhamrow.co.uk or write to the Data Protection Officer at:

Wyndham Row Ltd, Upper Deck Admirals Quarters, Portsmouth Road, Thames Ditton, Surrey, United Kingdom, KT7 0XA